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Information for patients



Do I need a referral?

Yes, you will require a referral from your GP which is essential to claim part of the cost of your consultation and surgery from Medicare. We are allowed to accept referrals named to a different surgeon.

What is the cost of the appointment?

You will be informed of the cost at the time you make an appointment. Medicare will rebate a portion of the cost, but the rest is not able to be claimed back. This is because the Medicare ​rebates do not adequately cover the cost of providing a private specialist service. Private health cover doesn't cover any outpatient costs such as appointments or other services such as radiology and pathology (if you have a biopsy).

What do I bring to my appointment?

When making your appointment, please let us know about any previous tests you have had (eg ultrasound, mammograms, biopsies etc). This is crucial to ensure that Dr Laura can do our best to find and review them so that she can give you the appropriate attention during your appointment. If you do not have physical copies of the scans or reports, please provide us with the location and name of the radiology provider at the time of making your appointment, so Dr Laura has a chance to review these beforehand. This will ensure she can provide you with her full attention during the appointment, instead of trying to track down your scans.

You will need to bring the following to your initial appointment:

  • Your referral from your GP 

  • Your X-rays or scans, or their information.

  • Your Medicare card and Veterans’ Affairs card (if applicable)

  • Your private health insurance fund details

  • Your list of medications

  • Payment (cash, EFTPOS or credit card)

  • It is useful to bring along any questions you may have 

Can I bring someone along with me to the appointment?

Dr Laura encourages you to bring a support person, as they may be able to recall details that you may forget or ask questions that you haven't considered.

What will happen at my first appointment?

You will be asked to fill in a registration form.​ Dr Laura will take a thorough history relevant to your condition and examine you. She will assess all of the results of tests that you have. After this, Dr Laura will explain your condition to you, even if you have a good understanding of it. Further blood tests or imaging investigations may be required to further assess your condition, and a follow-up appointment may be made. If you are recommended surgery, you will be provided with information regarding this.​


Can I get my results over the phone or email?

Dr Laura will give most patients their results in person at their next appointment. Even if results are not concerning, this will allow the appropriate setting to ask questions about the condition, what to expect and further management.

I have seen Dr Laura before, so do I need a new referral each time?

GP referrals expire after 12 months, so you may need another referral prior to your appointment. Some GPs may write an "indefinite" or "ongoing" referral, in which case you will not need a new referral each visit. If you change GP, or they move location, you will need another referral as their provider number will change.

I have previously received a referral from Dr Laura to see another specialist which has expired. Can she provide another referral?

Dr Laura will provide initial referrals to other doctors, such as an endocrinologist, medical oncologist or radiation oncologist, if required. This will only last 3 months as it is a referral from a specialist. Further referrals should be obtained from your GP - these will last 12 months, and it is of paramount importance that your GP needs to be kept involved in your medical care.

I have a skin lesion that I would like removed under local anaesthetic, will Dr Laura be able to do this in the rooms?

Dr Laura will need to assess your condition at the initial appointment to see if you are suitable for a procedure on the day. If you would like her to consider this, please let the reception staff know when making your appointment, as we need to allow adequate time to perform your procedure. If the location of the lesion will hinder your driving, you should make arrangements for someone else to drive you in.

I would like to do some reading about my condition on the internet, what do you recommend?

Dr Laura will provide you with sufficient information during each stage of your treatment. The internet can be an excellent source of medical information, but may also be misleading, as it may not apply in your particular circumstance. If you would like to do some reading on-line, Dr Laura suggests a few websites below.

For all appointments at Epworth Freemasons (East Melbourne) & Ascot Vale please call : (03) 9417 2288.

The American Association of Endocrine Surgery Patient Information Site.

This excellent site provides an overview of endocrine diseases and their treatment, in easy-to-understand language.

Breast Cancer Trials

Breast Cancer Trials is the main breast cancer trials group in Australia. This site outlines the current Australian clinical trials in breast cancer.

Breast Cancer Network of Australia (BCNA)

BCNA is the peak national organisation for Australians affected by breast cancer. This site provides useful information, resources and support for women diagnosed with breast cancer and their families.

Cancer Council Victoria

The Cancer Council provides a guide to services in Victoria for people diagnosed with cancer and connections with others affected by cancer.


This site contains information and support for women and men diagnosed with breast cancer and their family and friends. There is also an app that can be downloaded for mobile information. 

Think Pink Living Centre

This organisation is dedicated to providing holistic support (psychological, practical and physical) for women and men diagnosed with breast cancer and their families. 

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